Customer Support Specialist – International

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 58,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

• Collaborate and build relationships with customers to strengthen service competitiveness

• Communicate timely back to customers, track and resolve any issues regarding the service

• Contribute to customer development role

• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

• O Levels/Matric or above

• Age limit: 18-45

• Excellent command over English, with good American or Neutral accent

• Excellent communication (Listening, Speaking & Writing)

• Proficiency with MS Office particularly MS Excel

• Flexibility & Adaptability

• Customer-centric attitude

• Emotional Intelligence and Critical Thinking

• Self-motivated, assertive and responsive

Perks & Benefits:

• Medical Insurance

• Permanent Employment Status

• Provident Fund

• Internal Job Opportunities

• Annual Leaves

• Leaves Encashment

• Referral Bonus

• Company Pick & Drop

Send us your CV at careers.pk@ibex.co

Email Subject: Customer Support Specialist - International

Link: https://bit.ly/3ba2aa8