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Customer Services Representative
Job Responsibilities
- Identifying and assessing customers’ needs to achieve satisfaction
- Maintains customer records by updating information
- Resolves product or service problems by clarifying the customer's complaint
- Determining the cause of the problem
- Selecting and explaining the best solution to solve the problem;expediting correction or adjustment; following up to ensure resolution
- Greet customers warmly and ascertain problem or reason for calling
Job Skills
- Customer Service
- Communication Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Active Listening
- Resolving Conflict
- Analyzing Information
- Multi-tasking
For further details contact,
(042)-32115570-5
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