Bilal Shabbir
Profile URL Available.
Human Resource Manager
Medical Health Management
B.com
Global Institute of Commerce
Summary
Experienced Human Resources Manager with a demonstrated history of working in the telecommunications industry. Skilled in Customer Service, Microsoft Word, Customer Satisfaction, Team Building, and Troubleshooting and Strong professional. An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals.
Experience
Human Resource Manager - Medical Health Management
2016 - Present
Recruiting staff, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
Undertaking regular salary reviews.
Administering payroll and Maintaining employee records.
planning and sometimes delivering training - including inductions for new staff.
Administer compensation and benefits.
Develop and implement human resources policies and procedures.
Handle employee complaints, grievances and disputes.
Maintain knowledge of legal requirements and government reporting regulations affecting HR functions.
Compile and update employee records (hard and soft copies).
Deal with employee requests regarding human resources issues, rules, and regulations
Assist, advise and educate management on Human Resource issues and laws.
Conduct trend investigations and recommend changes to increase staff retention and satisfaction.
Performs other duties and tasks as requested by Management.
Responsible for complete, accurate and timely documentation.
Orders Manager - Medical Health Management
2016 - 2016
Working on 4 U.S. Home Health companies as Orders Manager to make sure that every ADR give us the maximum of our efforts and not a single penny claim should be denied by the insurances. Communication with internal RN SN PT and external doctors and hospitals for the documentation of our Pt.
Customer Services Representative - Ufone GSM
2015 - 2015
1)To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
2)To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Customer Service Centre's performance standards and the business objectives.
3)To take ownership and responsibility for all enquiries, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions
4)Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements, policies and procedures.
5)To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
6)To maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.
Call Center Traffic Controller - Abacus Consulting
2014 - 2016
Maintaining Call center service level.
AHT reporting to management and operations Department
Hourly, Daily, Weekly, Monthly reporting of different stats of Call Center to the management of Abacus Consulting and to the Client.
Production monitoring of Call Center.
Shrinkage monitoring.
Customer Services Representative - Abacus Consulting
2013 - 2014
1)To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
2)To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Customer Service Centre's performance standards and the business objectives.
3)To take ownership and responsibility for all enquiries, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions
4)Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements, policies and procedures.
5)To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
6)To maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.
Honours And Awards
January 2011 : Microsoft Certified Professional
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