Deputy General Manager

Responsibilities & Context

Spearheading a team of professional (from analytics and consulting team) to drive customer value management strategies and operations.

Consulting Client on Segments and Revenue enhancement.

Interacting and manage relationship Product Heads, CVM Team along with their BI Teams.

Make a valuable contribution to the client's Customer Value Management practice and contribute to overall day to day governance.

Build and maintain a solid understanding of the client's infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation.

Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.

Manage product release updates and involve in Data Analysis and Reporting.

Effectively articulate product value proposition.

Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.

Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.

Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines.

Lead weekly & monthly performance reviews with the Product & CVM Heads.

Identify opportunities for improvement in business practice.

Study market requirements on an on-going basis to identify opportunities for incremental revenues.

Track competitor activities in various domain and flash reports and dashboards.

Interface with technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem.

Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt.

Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client.