Manager Housekeeping

Job purpose

Reporting to the General Manager, this position leads and motivates a team tasked with ensuring consistent high standards of cleanliness and service throughout the mall accommodation. Whereby your role will include key responsibilities such as:

Responsibilities and Accountability

As Manager Housekeeping, You'll need to:

·         Ensure housekeeping procedures and training checklists are in place, maintained and adhered to.

·         Ensure team is trained, motivated and focused.

·         Monitor guest satisfaction and address feedback efficiently and effectively for the benefit of guests, owners and coworkers.

·         Create accurate budgets, manage labor, conduct regular inventory checks & audits, and develop progression plans.

·         Coach, manage job performance and conduct regular reviews

·         Report deficiencies in a timely manner and maintain detailed logs.

·         Coordinate with vendors and suppliers to ensure focus is on cost saving measures and quality products

·         Ensure deep cleaning project tracking & accurate billing is in place

·         Participate in regular team meetings and promote an open door policy.

·         Work and communicate in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care.

·         Actively promote Predator Ridge and facilities while contributing to the smooth operation and overall profitability.

·         Maintain a clean and well-organized work area.

·         Ensure policies and standard operating procedures are followed consistently and look for areas of opportunity.

Skills

You'll need to have:

• Prior Supervisory experience, excellent interpersonal skills with proven ability to lead a team and manage conflict.
• Prior experience in housekeeping/custodial tasks
• Must be highly organized with strong attention to detail.
• Must have effective time management skills and be able to work in a fast paced environment with multiple interruptions.
• Must be able to follow written and verbal instruction, work with minimal supervision and demonstrate honesty and integrity.

Must be flexible in hours and days available to