Assistant Manager - Learning & Development

1. Develop Learning & Development Strategy:

a) Collaborate with the HR leadership team to define the overall learning and development strategy aligned with business goals.

b) Conduct needs assessments and identify skill gaps to determine the training and development priorities.

c) Develop an annual learning and development plan outlining key initiatives, goals, and objectives.

2. Design and Implement Training Programs:

a) Develop and deliver a wide range of training programs, both in-person and virtually, to address identified learning needs.

b) Create engaging and interactive training materials, including presentations, e-learning modules, videos, job aids, and other resources.

c) Collaborate with subject matter experts to ensure the content is accurate, relevant, and up to date.

d) Evaluate training effectiveness and continuously improve programs based on feedback and evaluation results.

3. Employee Onboarding and Induction:

a) Develop and implement a comprehensive onboarding program to facilitate the smooth integration of new hires into the organization

b) Ensure that new employees receive the necessary training and support to effectively perform their roles.

c) Partner with department managers to identify job-specific training requirements and provide the necessary resources.

4. Performance Development:

a) Collaborate with the Performance Management team to integrate learning and development initiatives into the performance management process.

b) Support managers in identifying development opportunities for their team members and provide coaching and guidance as needed.

c) Implement a continuous learning culture that encourages employees to take ownership of their professional growth.

5. Learning Management System (LMS):

a) Oversee the learning management system, including content management, user access, and reporting.

b) Monitor and analyze training data and metrics to assess the effectiveness and impact of learning programs.

c) Stay updated on emerging trends and technologies in learning and development to ensure the LMS remains innovative and user-friendly.

Qualifications:

a) Bachelor's degree in Human Resources, Business Administration, or a related field. A master's degree is preferred.

b) Proven experience as a Learning & Development Manager or a similar role, preferably in the BPO industry.

c) In-depth knowledge of learning and development principles, methodologies, and best practices.

d) Strong instructional design skills with the ability to create engaging and effective training materials.

e) Familiarity with various training delivery methods, including in-person, virtual, and e-learning.

f) Experience in utilizing learning management systems (LMS) to manage and track training initiatives.

g) Excellent communication, presentation, and interpersonal skills.

h) Strong leadership and project management abilities.

i) Analytical mindset with the ability to use data to drive decision-making.

j) Relevant certifications (e.g., CPLP, CPTM) will be an added advantage. If you are passionate about employee development and have a proven track record of designing and implementing successful learning programs, we would love to hear from you. Join our team and help us empower our employees to reach their full potential and contribute to the growth and success of our organization.