Customer Service Representative (Call Center)

Job Responsibilities

• Contact potential or existing customers to inform them about a product or service
• Learn details about our product and service offerings
• Address any questions or issues customers may have
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients' needs and capabilities
• Direct prospects and leads to the sales team
• Keep an updated customer database
• Always strive towards meeting sales quota
• Track and document calls and sales
• Answer questions about super hostel products
• Enter and update customer information in the database
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Inbound and outbound customer support
• Outbound telemarketing calls.
• Giving accurate feedback of queries over phone or social media' s.

Employment Status

Full-time

Educational Requirements

• Bachelor of Business Administration (BBA)

Experience Requirements

• At least 1 year(s)
• The applicants should have experience in the following area(s):
  Call Center, Customer Support through Phone, Tele Marketing