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Service Engineer - AC, VRF & HVAC
Job Responsibilities
- Manage the team to ensure standard after-sales service to clients.
- Provide technical support for the technicians.
- Understand the sales criteria and hold the team accountable for exceeding revenue goals.
- Prepare and analyze the fault report and inform the core team.
- Repair replaced PCB and other repairable items.
- Train service expert, section manager, and technical support team on PCB updates.
- Plan on the spare parts and maintain store & inventory-related transactions.
- Maintain proper documentation to restore repaired items to inventory.
- Provide spare parts support to service points store.
- Prepare, submit & collect bills for non-warranty & void service from Global Clients.
- Keep updated with upcoming models, BOM analyzing, and ensure new parts to service points.
- Monitor corporate clients, site visits and provide requirement accessories as well.
- Maintain daily reports & keep proper documentation for every project.
- Communicate with the corporate service team, operation coordinator and HOD for instant solutions to any raised issues at the project.
- Follow up on buffer spare parts & backup products at points to ensure committed service.
- Visit the market for product development scopes.
- Execute other official tasks, assigned by the department head.
Experience Requirements
- At least 1 year(s)
- The applicants should have experience in the following area(s):
AC Installtation, AC Repairing, HVAC, VRF
Additional Requirements
- Age 25 to 35 years
- Understand advanced principles of Heating, Ventilation, and Air Conditioning
- Ability to install, repair, service, test, and troubleshoot equipment
- Ability to work flexible hours and work around a changing schedule
- Excellent communication, interpersonal and diagnostic skills
- Working knowledge of the equipment needed for the job
- Ability to work independently without supervision
- Ability to complete the work timely.
For more info, please contact at info@waltonbd.com
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