Senior Professional Finance

Job Description:

Business Analyst

Business Analyst Skills:

Able to exercise independent judgment and take action on it

Excellent analytical, mathematical, and creative problem-solving skills

Excellent listening, interpersonal, written, and oral communication skills

Logical and efficient, with keen attention to detail

Highly self-motivated and directed

Ability to effectively prioritize and execute tasks while under pressure

Strong customer service orientation

Experience working in a team-oriented, collaborative environment

Business Analyst Eligibility Criteria

First level university degree with a focus in Finance.

Typically experienced in more than one finance function

Should be Six Sigma BB Certified from reputed institutes like ASQ, ISI, Benchmark etc. Business Analyst certificate would be an added advantage

Extensive background in data mining and statistical analysis

Should have played automation consultant role, certification on automation consultant is preferable

Ability to understand various data structures and common methods in data transformation

Project experience is mandatory, should have completed at least 5-6 projects in service/BPO industry.

Candidates should be having working experience in Process Excellence (PEX)/Service Excellence (SE)/Operational Excellence (OE)/Delivery Excellence (DE) Team doing process improvement role for at least 6-8 years.

Should have good communication and capable of Training employees on Six sigma/LEAN/PDCA and drive Kaizen across organization.

Work experience in F&A or Banking or Healthcare/Insurance sector and service industry process is must

Job Description

Responsible for working on streamlining processes and continuous improvement across processes contributing to CSAT & gross margin

Should be a techno consultant for F&A, Payroll, HR domain (consulting experience in Robotics and Automation)

RCA for customer complaints and ensuring timely response to the customer

Lead project meetings and work with all stakeholders to ensure project is completed with timelines

Identify interdependencies of the project, determine other requirement, roles and approvals required and work upon them

Ensure smooth integration and implementation into other routine production processes where applicable

Expected to drive continuous improvement of various process quality, turnaround time, and delivery performance by working closely with cross-functional teams for the delivery to enhance business growth by improving bottom line

Drive change management through stakeholder management and influence business improvement objectives for the vertical

Drive Customer Centricity and Process Excellence within the Organization, by engaging with employees at all levels

Define and assist in identifying improvement projects through data analysis, metrics review and process walkthroughs.

Identify automation opportunities to drive efficiencies, Translate the business requirements as Process Definition Document

Work with development and business team, ensure the requirements are translated to desired output and align stakeholders on the progress