Ticketing Officer

Job Description

Position Summary:

The company is looking for a "Ticketing Officer" with excellent communication skills, both written and verbal. The position holder is expected to have knowledge regarding ticketing-related legislation and good insight into the ticketing process.

We are looking for a skilled Ticketing Officer who will help passengers to plan their trips. He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations and calculates the expenses and sells tickets to the passengers.

Duties and Responsibilities:

Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide

Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations

Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.

Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients

Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.

Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.

Determine whether the ticket is available on the required date requested by customer or not.

Prepare customer invoices and accept payment.

Follow up with airlines companies for refunding and capping tickets.

This is a very diverse role and would vary from situation to situation.

Required Skills:

Graduate or postgraduate (out of 6-8 years, at least 3 years of experience in IATA Travel in ticketing).

Minimum 6 to 8 years of experience required

To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency)

You should have vast experience and knowledge in the airline, travel agencies and holidays industry

Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage

Command of Galileo, Amadeus and Sebre reservations

Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently

Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.

You must have good management skills.

You should have charming and outgoing personality and pleasing voice

Ability to work extended hours under varying work schedules and frequently meet rigid deadlines

Ability to work a flexible schedule, including days, evenings, weekends and holidays

Ability to read instructions, directions, letters, memos and other written materials

Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients

Increase sales to support management on increasing its revenue

Excellent communication and interpersonal skill