GSA

• Welcome guests during check-in and give a found farewell to guest while checkout.
• Handle guest complaints and concerns in an efficient and timely manner.
• Oversee VIP guests, arrivals and departures.
• Should possess detailed information about the Hotel, city as well as the competitor.
• Keep detail information regarding arrivals and room requirements.
• Keep up to date information on daily room occupancy.
• Provide excellent customer service as per hotel standards.
• Greet guest as they enter and exit the hotel.
• Provide information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Perform any other tasks as assigned from Management time to time.

Full-time

• Minimum Bachelor Degree.
• Hotel Management Diploma will be an added advantage.