Customer Support Executives

o   Title of the Job: Customer support executive - Domestic

o   Brief description of the job:

·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

·         Follow up to ensure that appropriate actions were taken on customers’ requests.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

o   Working Hours: 9 hour shift

o   Requirements (Education): Bachelors qualified

o   No. of Vacancies: 20

o   Skills & Abilities:

·         Proficient with MS Office particularly MS Excel (Spreadsheet)

·         Possess Knowledge of Call Centre Operations

·         Must be flexible to work in shifts

·         Excellent communication skills

o   Age limit: 20 to 30

o   Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

o   Gender: Male & Female

o   Job Shift: On Rotation

o   Job Type: Full-time

o   Transport: Conveyance will be provided to females only, males own transport.