System Support Engineer

Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution for same.

Assist to install all hardware on systems provide required upgrades and manage all change orders and provide technical expertise for all manual product processes.

Determine required algorithms for all automate systems and provide technical support to all production systems and prepare an efficient schedule for same.

Provide product support to all systems and manage all requests for systems and assist to resolve all issues and perform regular troubleshoot on all network issues and analyze all system logs.

Install all internal resources and analyze all software to ensure smooth working.

Maintain all functional documents and respond to all customer requests and manage efficient operation of all internal systems.

Administer all installation and maintenance of all system.

Provide support to all help desk operations and manage all products according to customer requirements and provide support to all internal and external customers.

Assist all engineers in technical operations and ensure utilization of all tools efficiently and prepare all required repair documents and ensure compliance to all organization guidelines.

Prepare reports for all repair activities and prepare required equipment proposals Implement and act in accordance with MTBC’s information security and privacy policies.

Ensure compliance with information security responsibilities specific to your job role. Protect assets from unauthorized access, disclosure, modification, destruction or interference Any other work delegated by the manager