System Support Engineer

REQUIREMENTS:

Good analytical and problem-solving skills

Must have in-depth understanding and knowledge in computer networks.

Research and identify solutions to software and hardware issues

Track computer system issues through to resolution, within agreed time limits

Good understanding of computer Systems / Windows Servers and Active Directory.

Provide prompt and accurate feedback to users.

Diagnose and troubleshoot technical issues, including account setup and network configuration

Installing, configuring, testing, and maintaining operating systems, application software and system management tools

Assists with establishing networking environment by installing, configuring, testing, and documenting the equipment/network systems according to the design and specifications.

Assists with day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.

Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems.

Assists with producing documentation for installation, network topology, and troubleshooting of communications hardware or software.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

SKILLS/TOOLS:

Good Knowledge of DNS/DHCP

Excellent troubleshooting skills

Good Knowledge installing Microsoft Windows Operating Systems.

Installation and Configuration of email client applications.

Strong communication skills

Ability to multitask

Problem-solving skills

Knowledge of Active Directory and domain environment.