Customer Service Representative (Call Center)

Job Responsibilities

• Contact potential or existing customers to inform them about a product or service
• Learn details about our product and service offerings
• Address any questions or issues customers may have
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients' needs and capabilities
• Direct prospects and leads to the sales team
• Keep an updated customer database
• Measure identified KPIs
• Always strive towards meeting sales quota
• Track and document calls and sales
• Update client records
• Prepare and present achievements and KIPs
• Answer questions about super hostel products
• Ask questions to understand customer requirements and close sale
• Enter and update customer information in the database
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Inbound customer support
• Outbound telemarketing calls.
• Giving accurate feedback of queries over phone or social media' s.
• Enter and update client information in the database.
• Handle grievances to preserve the company's image.
• Contact potential or existing customers to inform them about a product or service using to facilitate future sales.

Employment Status

Full-time

Educational Requirements

Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Additional Requirements

Age 22 to 28 years Both males and females are allowed to apply
• Applicants must have good English & Bangla efficiency.
• Ability to use MS office and CRM.
• Have mindset to work in target oriented process.
• Proven experience as tele sales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints