CCTV Operator

General Duties

• CCTV staff will conduct video observation and recording of public areas to observe any suspicious person, abnormal activity or panic among staff, public and Tenants.

• CCTV staff should be trained in the technical, legal, and ethical parameters of appropriate camera use to handle the sophisticated camera perfectly.

• CCTV staff will monitor based on suspicious behavior, NOT group characteristics. Main emphasis should be on security hazardous threats.

• Staff involved in monitoring will be appropriately trained and supervised in the responsible use of this technology.

• Information obtained through video monitoring will be used exclusively for safety.

• Recorded clips will be stored in a secure location with access by authorized staff only.

• Security senior staff be notified immediately in case of any suspicious act

• Criminal or life-threatening activity is observed.

• CCTV staff must record every activity and document all observations in detail on the logbook.

• The camera system will be configured to prevent any tampering with or duplicating recorded information.

• Access to CCTV Office will be restricted to authorized personnel only.

• CCTV staff should maintain proper backup of all data.

• Video clipping with footage of any incident will only be prepared after getting prior approval of manager Operation & Manager Security.

• Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room

• Follow protocols for maintaining the security of the CCTV Control Room and its facilities Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room

• Report any incidents that occur immediately to the Patrolling Supervisor or Officer Incident Control Room via a dedicated link, and/or report to other relevant departments

• Maintain accurate records of data recordings and events, using incident reporting software

• Maintain the shop opening closing time, daily footfall record and communicate the departments accordingly

• CCTV Operators must be able to identify small, seemingly insignificant details that most people would overlook.

• CCTV Operator receives a phone call, listen the customer complaints or has to speak to a colleague, they must always be keeping an eye on the monitors.

• Communicate with Security staff and supervisor via a radio receiver to solve/communicate the issues