IT Support Officer

Job Description

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Replacing parts as required

Providing support, including procedural documentation and relevant reports;

Following diagrams and written instructions to repair a fault or set up a system;

Supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Responding within agreed time limits to call-outs;

Working continuously on a task until completion (or referral to third parties, if appropriate);

Prioritizing and managing many open cases at one time;

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment.