VoIP Engineer

The primary role of this position will include Installations administration and maintaining Asterisk PBX/Asterisk Predicative Dialer.

Maintaining and resolving multiple customer’s needs.

Duties & Responsibilities;

• Installations Managing and administration of Asterisk PBX.
• Setting up new users Skills, Services and Voice Mail.
• Connecting SIP Phones to PBX.
• Adding and Managing SIP Lines that connected to the PBX and Dialer, Working with IVR, Queues.
• Assist in Managing and debugging Asterisk Predicted Dialer.
• Maintaining installed Asterisk services installed in a variety of capacities.
• Maintenance includes all aspects of proactive maintenance, configuration management, upgrading/updating, and performance optimization.
• Building and imaging servers, maintain Asterisk/Linux images and distributions.
• Experience compiling, building and installing Asterisk in both new and existing environments.
• All other duties as assigned

Education, Experience, Skills & Requirements;

• Understanding of Asterisk and add-on modules is required.
• Understanding of VoIP termination through SIP, IAX & H.323 is required.
• Experienced VoIP & network troubleshooting (strong Asterisk skills are required).
• Solid understanding in a LINUX environment (CentOS 5 & 6, 7, VMWare ).
• In-depth understanding of Asterisk and Free PBX in a flash configuration files and ability to migrate files between various versions.
• Practical experience using PBX systems in call center environments including ACD maintenance and operation.
• Understanding of Multiple hardware platforms.
• Ability to generate and apply patch files, perform debug/back trace work, and effectively communicate with software developers to enhance code for increased functionality or bug fixes.
• Proficient at working in an agile team environment sharing engineering & support work.
• Excellent verbal and written interpersonal communication skills
• Excellent customer Service skills and the ability to work with all levels of personnel
• Highly organized and detail oriented
• Ability to meet deadlines and handle multiple tasks simultaneously

Additional Skills or Desired Learning Topics Considered a Plus;

• BS degree preferred or equivalent work experience.