Business Analyst - Home Production

The Company

Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. Our comprehensive suite of homebuilding software solutions ranges from production and accounting, new home sales and marketing, home warranty and service and home builder website solutions. It is North Americas fastest growing and most successful provider of fully integrated information management solutions for homebuilders. Our team is composed of experienced and motivated self-starters who enjoy the thrill of working in a fast-paced environment.

Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (http://www.csisoftware.com). The CSI group of companies is a leading developer of technology solutions for vertical markets globally. We are a publicly traded company on the Toronto Stock Exchange (TSX symbol is CSU). We oPer the benefit of working with an aggressive growth-oriented company while enjoying the support and opportunity of being part of a large organization.

The Position

Constellation HomeBuilder Systems is a dynamic and empowering environment comprised of motivated self-starters who enjoy the thrill of working at a fast pace. We are seeking an IT professional will apply the needs of the homebuilding industry to the delivered and evolving NEWSTAR software, being supportive of Constellation retaining its leadership position in homebuilding software.

Working a regular business day that ends at 5:00pm EST or later, the successful Business Analyst will:

Responsibilities:

1. Identify customer use-cases and efficiently translate them into business benefits and NEWSTAR software requirements that are accurate, thorough, logical, and easy to follow by Professional Services, Customer Care, Programmers, and QA.

2. Lead the customer through escalated investigations, to distinguish the underlying business needs from what a specific user asked for.

3. Is engaging in video communications, where customers and colleagues feel theyve been heard and are being led by a homebuilding industry expert.

4. Process large volumes of NEWSTAR requests in a timely manner, without losing quality.

5. Work with Quality Assurance to ensure enough coverage of test cases, author test executions as required, and coordinate with Program Managers to ensure appropriate amount of work is delivered into the QA pipeline.

6. Support the creation of public release notes for clarity, accuracy, and polish.

7. Demonstrate deep caring about user experiences. This includes proactive continuous learning of what customers are trying to achieve, and discerning how to best affect our products given the combined needs of software stability, customer needs, efficient support, and keeping the product relevant amidst an evolving industry.

Qualifications:

1. Experience in homebuilder scheduling, purchasing, and warranty.

2. Expert-level English written and presentation communication skills with polished customer-friendly language.

3. University Bachelors degree or greater. CBAP designation and knowledge of the BABOK Guide is an asset.

4. Contagious passion for software and their related business processes.

5. Ability to organize thoughts, setup data, and pull together formal presentations to showcase new deliveries.

6. Understanding of software implementation strategies, IT business controls, and software delivery artifacts such as wireframes, proof of concepts, high level workflows, etc.

7. Careful attention to detail, with diligence in transparent record-keeping within the books of record.