System Support Executive

• Bachelor's Degree in Information Systems, Computer Engineering or equivalent technical Degree

or equivalent combination of education and experience.

• Provide initial assessment of urgency and business impact on all support helpline calls and emails

• Install and configure computer hardware operating systems and applications

• Planning future improvements, suggesting IT solutions to business problems

• Providing technical support across the company (this may be in person or over the phone)

• Perform comprehensive root cause analysis and advise how to avoid such incidents in the future

• Record incident resolution in system and communicate to all stakeholders

• Research, diagnose, troubleshoot and identify solutions to resolve issues

• Theoretical understanding of Client / Server Operating Systems, Networking and IP Telephony

• Excellent written and verbal communication skills

• Flexible approach to work and problem solving

• Diagnose and troubleshoot technical issues, including account setup and network configuration.

• Excellent telephone mannerisms

• The ability to explain complex technical issues to non-technical staff

• The ability to work proactively with little direct supervision

• A commitment to continual professional development

• A Team player in shifting 24/7