Housekeeping Manager

Job purpose

Reporting to the General Manager, this position leads and motivates a team tasked with ensuring consistent high standards of cleanliness and service throughout the mall accommodation. whereby your role will include key responsibilities such as:

Responsibilities and Accountability

As Manager Housekeeping, You'll need to:

• Ensure housekeeping procedures and training checklists are in place, maintained and adhered to.

• Ensure team is trained, motivated and focused.

• Monitor guest satisfaction and address feedback efficiently and effectively for the benefit of guests, owners and coworkers.

• Create accurate budgets, manage labor, conduct regular inventory checks & audits, and develop progression plans.

• Coach, manage job performance and conduct regular reviews

• Report deficiencies in a timely manner and maintain detailed logs.

• Coordinate with vendors and suppliers to ensure focus is on cost saving measures and quality products

• Ensure deep cleaning project tracking & accurate billing is in place

• Participate in regular team meetings and promote an open door policy.

• Work and communicate in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care.

• Actively promote Predator Ridge and facilities while contributing to the smooth operation and overall profitability.

• Maintain a clean and well-organized work area.

• Ensure policies and standard operating procedures are followed consistently and look for areas of opportunity.

Skills

You'll need to have:

• Prior Supervisory experience, excellent interpersonal skills with proven ability to lead a team and manage conflict.

• Prior experience in housekeeping/custodial tasks

• Must be highly organized with strong attention to detail.

• Must have effective time management skills and be able to work in a fast paced environment with multiple interruptions.

• Must be able to follow written and verbal instruction, work with minimal supervision and demonstrate honesty and integrity.

• Must be flexible in hours and days available to work.